Privacy Policy

We are committed to protecting your personal information and being transparent about what we collect and why. This policy explains our data practices in plain language and outlines the rights you have over your information.

BiotechPeptides.us sells research peptides strictly for in vitro laboratory use. We do not knowingly process orders for end-consumer personal use, and the information we collect is limited to what is necessary to fulfill research supply orders and maintain compliant business operations.

We collect only the information necessary to operate our business, process your orders, and improve your experience. The categories below outline what we gather and when.

We use personal data for specific, legitimate purposes only. We do not use your data for automated profiling or sell it to advertisers.

• Order fulfillment — process payments, arrange shipping, generate Certificates of Analysis, and provide order status updates.
• Customer support — respond to inquiries, handle damage or lost package claims, and resolve disputes.
• Account management — create and maintain your customer account, order history, and saved preferences.
• Legal compliance — retain transaction records as required by applicable tax, export control, and commercial laws.
• Fraud prevention — detect and prevent fraudulent orders, chargebacks, and misuse of our platform.
• Service improvement — analyse aggregated, anonymised usage data to improve site performance and product selection.
• Marketing (opt-in only) — send promotional emails or restock alerts only if you have explicitly subscribed. You may unsubscribe at any time.

We share personal data only with trusted partners who are contractually obligated to protect it, and only to the extent necessary to deliver our services.

If BiotechPeptides LLC is involved in a merger, acquisition, or asset sale, customer data may be transferred as part of that transaction. We will notify affected customers via email and/or a prominent site notice before data is transferred and becomes subject to a different privacy policy.

We use cookies and similar technologies to keep your shopping session active, remember your preferences, and understand how visitors use our site.

We retain personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by law. The table below outlines our standard retention periods.

When data is no longer needed, it is securely deleted or irreversibly anonymised. You may request early deletion of your data subject to legal retention requirements — see Your Rights below.

We implement industry-standard technical and organisational safeguards to protect your personal information against unauthorised access, disclosure, alteration, or destruction:

• Encrypted connections — all pages served over HTTPS with HSTS enforced.
• Tokenised payments — card data handled entirely by Stripe; we never touch raw card numbers.
• Access controls — staff access to customer data is role-based, logged, and reviewed regularly.
• Regular audits — vulnerability scans and penetration tests conducted at least annually.
• Incident response — in the event of a data breach, we will notify affected users within 72 hours in line with applicable law.

While we take every reasonable precaution, no method of transmission over the internet is 100% secure. If you suspect any unauthorised access to your account, please contact us immediately at security@biotechpeptides.us.

Depending on your jurisdiction, you may have some or all of the following rights regarding your personal data. We honour all valid requests promptly and free of charge.

To exercise any of these rights, email us at privacy@biotechpeptides.us with the subject line “Data Rights Request”. We will respond within 30 days. We may need to verify your identity before fulfilling the request.

If we become aware that we have inadvertently collected personal information from a child under 13, we will delete it immediately. If you believe a child has provided us with personal data, please contact us at privacy@biotechpeptides.us.

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will:

• Update the “Last updated” date at the top of this page.
• Display a prominent notice on our homepage or checkout for at least 14 days after the change.
• Send an email notification to registered account holders if the change materially affects how we handle their data.

Your continued use of BiotechPeptides.us after the effective date of any revised policy constitutes your acceptance of the changes. We encourage you to review this page periodically.

For any privacy-related questions, requests, or concerns, reach our Privacy team directly. Our support team is available Monday–Friday, 9:00 AM – 5:00 PM EST.

BiotechPeptides.us sells peptides strictly for in vitro research and laboratory use only. These products are not intended for human or veterinary use, diagnosis, or treatment.