Refund & Return Policy
We stand behind the quality of every product we ship. Please read this policy carefully before submitting a return or refund request.
Policy Overview
BiotechPeptides.us is committed to delivering research-grade quality in every order. If something is wrong, we will make it right.
Due to the nature of our products — research-grade peptides manufactured in FDA-registered facilities — we maintain strict quality and safety standards around returns. Opened or used products cannot be returned for resale, but we do offer refunds and replacements for defective, damaged, or incorrectly shipped items.
All return and refund requests must be initiated within the timeframes outlined in this policy. Requests submitted outside these windows may not be eligible for resolution.
Our products are sold strictly for in vitro research use only and are not intended for human or veterinary consumption. Returns based on improper use are not accepted.
Return Eligibility
To determine whether your order qualifies for a return or refund, please review the criteria below.
- Product arrived visibly damaged or broken
- Wrong item shipped vs. order confirmation
- Incorrect quantity received
- Sealed, unopened product in original packaging
- Item failed third-party purity verification
- Order not received (confirmed lost by carrier)
- Opened, reconstituted, or used products
- Change of mind after order is placed
- Products stored improperly after delivery
- Customs seizure on international orders
- Requests submitted after the claim window
- Incorrect address entered at checkout
Claim Timeframes
All requests must be submitted within the windows below, measured from the confirmed delivery date on your tracking record.
| Issue Type | Claim Window | Resolution |
|---|---|---|
| Damaged / broken on arrival | Within 72 hours | Replacement or Refund |
| Wrong item shipped | Within 72 hours | Replacement + Return Label |
| Missing item from order | Within 72 hours | Replacement or Refund |
| Purity / quality dispute | Within 14 days | Review + Replacement |
| Sealed unopened — unused | Within 30 days | Store Credit Only |
| Order not received (lost) | Within 7 days of delivery scan | Investigation + Replacement |
Claims submitted outside these windows will not be accepted regardless of circumstances. We strongly recommend inspecting your order immediately upon delivery.
How to Initiate a Return
Do not ship any product back without first contacting us and receiving a Return Merchandise Authorization (RMA) number. Unauthorized returns will not be accepted or refunded.
For damaged or incorrect orders, we will provide a prepaid return shipping label. For change-of-mind or sealed-product returns, return shipping costs are the customer’s responsibility.
Refund Processing
Once a refund is approved, it will be issued to your original payment method. Please allow the following timeframes after approval:
- Refunds are issued for the product cost only. Original shipping charges are non-refundable unless the return is due to our error.
- If you received free shipping on your order and the return brings your subtotal below the free shipping threshold, the standard shipping cost will be deducted from your refund.
- Partial refunds may be issued when only a portion of an order is eligible for return.
- Refunds cannot be redirected to a different payment method than the one used at checkout.
Exchanges
We do not offer direct product-for-product exchanges. If you received the wrong item or a defective product, we will ship the correct item at no charge after the original is returned or confirmed defective.
If you wish to order a different product, please place a new order and initiate a return for the original item (if eligible under this policy). Store credit can be applied to your new order at checkout.
For defective or incorrect items, we will reship the correct product via the same shipping method used on the original order at no additional cost to you.
Non-Returnable Items
The following items are strictly non-returnable under any circumstances:
| Item / Scenario | Reason | Status |
|---|---|---|
| Opened / reconstituted vials | Cannot be resold; safety & integrity | No Return |
| Temperature-sensitive items improperly stored | Cold chain break voids quality guarantee | No Return |
| Custom or bulk orders | Manufactured to specification | No Return |
| International orders (customs seized) | Beyond our control | No Return |
| Discounted / sale items marked final sale | Marked at time of purchase | No Return |
| Free promotional items | Complimentary items only | No Return |
Chargebacks & Disputes
We strongly encourage customers to contact our support team before initiating a chargeback with their bank or payment provider. Most issues are resolved quickly and directly.
- Chargebacks filed without first contacting us may result in account suspension and forfeiture of any replacement or refund we would have otherwise provided.
- If a chargeback is filed, we will submit all order documentation — including shipping records, delivery confirmation, and communication history — to the payment processor.
- Fraudulent chargebacks will be reported to relevant authorities and may result in legal action.
- Once a chargeback is opened, we are unable to process any further refunds or replacements through our system until the dispute is resolved.
Contacting us first is always the fastest path to resolution. Our team typically responds within 1–2 business days and resolves most issues same week.
Contact Us
For any return, refund, or quality concern, reach out to our support team. Please have your order number ready to help us resolve your request quickly.
BiotechPeptides.us sells peptides strictly for in vitro research and laboratory use only. These products are not intended for human or veterinary use, diagnosis, or treatment. This policy was last updated March 16, 2023.